Política de reembolso
Return & Refund Policy
Last updated: November 10, 2026
At KINGVIOR, customer satisfaction is important to us. We aim to provide a reliable shopping experience and clear procedures for returns, exchanges, and refunds.
KINGVIOR is operated by FPF Business Limited, a company registered in the United Kingdom.
1. 14-Day Return Policy
We accept requests for returns, exchanges, or refunds within 14 days of receiving your order.
To be eligible for a return, items must:
- Be unused, unworn, and in their original condition, except where the item is faulty.
- Include original tags, accessories, and packaging where reasonably possible.
- Be accompanied by proof of purchase or an order number.
To start a return, please contact our customer support team within 14 days of delivery.
2. Exchanges
We accept exchange requests within 14 days of delivery, including requests relating to size, colour, or an eligible product replacement.
Exchanges are subject to product availability. If the requested item is unavailable, we will offer an appropriate alternative or a refund.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Include your order number, a description of the issue, and photographs where available.
After reviewing the issue, we will arrange an appropriate remedy, such as a replacement, exchange, or refund, in accordance with applicable consumer protection laws.
Nothing in this policy limits your statutory rights regarding faulty or misdescribed goods.
4. How to Request a Return
- Contact our customer support team using the contact information published on our website.
- Provide your order number and the reason for your request.
- Wait for our return instructions and the designated return address.
- Send the item back following the instructions provided.
Please do not return products without first contacting us, as the correct return destination may vary.
5. Return Shipping Costs
For voluntary returns, such as a change of mind or a size preference, customers may be responsible for return shipping costs, where permitted by applicable law. Any applicable return costs will be communicated before the return is arranged.
If an item is defective, damaged, or incorrect, KINGVIOR will cover reasonable return shipping costs where required by law.
6. Refund Processing
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method. Where statutory cancellation rights apply, refunds will be processed within the legally required timeframe, generally within 14 days of receiving the returned goods or evidence that they have been sent back.
The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
Where required by applicable law, refunds will include the original standard delivery charge. Additional charges for an upgraded express delivery service may be excluded.
7. Order Cancellation
If you wish to cancel your order before shipment, please contact us as soon as possible.
We will attempt to accommodate cancellation requests before dispatch. If the order has already shipped, you may request a return after delivery in accordance with this policy and applicable law.
8. Shipping & Delivery Times
Our estimated shipping times are:
- Free Standard Shipping: 7–15 business days.
- Paid Express Shipping: 5–12 business days.
Delivery estimates may vary depending on the destination, customs procedures, local carriers, and circumstances beyond our reasonable control.
These estimates do not affect your statutory rights if an order is delayed or not delivered.
9. Order Tracking
Tracking information is generally provided within 1–3 business days after payment confirmation, once the shipment has been processed and tracking details are available.
Customers will receive tracking details by email when available. Tracking updates may take additional time to appear in the carrier's system.
10. Consumer Rights
This policy does not exclude or restrict any mandatory consumer rights under applicable law.
Where a longer cancellation period, additional refund rights, or specific remedies are required by local consumer protection legislation, those rights will take precedence over this policy.
11. Contact Information
For questions about returns, exchanges, refunds, or cancellations, please contact KINGVIOR through the official contact details published on our website.
Store: KINGVIOR
Operating company: FPF Business Limited
Website: https://shop.kingvior.com