Política de frete

Shipping Policy

Last updated: November 10, 2026

At KINGVIOR, we are committed to providing a reliable and transparent international shopping experience. Our shipping services are designed to ensure that customers receive their orders safely, with clear delivery estimates and tracking information.

KINGVIOR is operated by FPF Business Limited, a company registered in the United Kingdom.

1. Order Processing

Once your payment has been confirmed, your order enters our processing and preparation stage.

During this stage, we verify order details, check product availability, and prepare the items for dispatch.

Tracking information is generally provided within 1–3 business days after payment confirmation, once shipment details become available.

Orders placed on weekends or public holidays may begin processing on the next business day.

2. Shipping Methods and Delivery Times

We offer the following shipping options for eligible destinations:

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	7–15 business days	Free
Express Shipping	5–12 business days	Paid — displayed at checkout

Delivery times are estimates and may vary depending on the destination, local carrier operations, customs procedures, and circumstances beyond our reasonable control.

Business days generally exclude weekends and public holidays.

These estimates do not limit your statutory rights concerning delayed or undelivered goods.

3. International Shipping

KINGVIOR serves customers in multiple international markets, subject to shipping availability and destination restrictions.

Available shipping methods, delivery estimates, and applicable charges will be displayed during checkout.

We may use international logistics providers and local delivery partners to transport orders to their final destinations.

4. Order Tracking

Tracking information is generally issued within 1–3 business days after payment confirmation, once the shipment has been processed and tracking details are available.

When tracking information becomes available, customers will receive an email containing the tracking number or tracking link.

Please note that tracking information may take additional time to appear or update in the carrier's system.

5. Shipping Costs

Standard Shipping is provided free of charge for eligible orders and destinations where this option is offered.

Express Shipping is a paid option. The applicable shipping charge will be clearly displayed at checkout before payment confirmation.

Customers will not be charged undisclosed shipping fees after placing an order.

6. Customs, Taxes, and Import Duties

International shipments may be subject to customs inspections, import regulations, and applicable taxes or duties depending on the destination country.

Any taxes, duties, or import charges collected by KINGVIOR will be disclosed during checkout where applicable.

If additional import charges are payable by the customer upon delivery, this will be communicated where required by applicable law.

We recommend reviewing the information displayed at checkout for the conditions applicable to your destination.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information, including the recipient's name, street address, building or apartment number, postal code, city, and country.

If you notice an error in your delivery information, please contact our customer support team as soon as possible.

We will make reasonable efforts to update the address before dispatch. Address changes cannot always be guaranteed once an order has entered the shipping process.

8. Delayed Deliveries

Although we work to meet our estimated delivery times, occasional delays may occur due to customs clearance, weather conditions, carrier disruptions, peak shopping periods, or other unforeseen circumstances.

If your order is significantly delayed, please contact our customer support team so that we can investigate the shipment and provide assistance.

Nothing in this policy excludes or limits mandatory consumer rights relating to delayed deliveries.

9. Lost or Missing Packages

If your tracking information indicates a delivery problem, or if your package has not arrived within a reasonable period, please contact us.

We will investigate the issue with the relevant logistics provider and arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law.

10. Damaged Packages or Incorrect Items

If your order arrives damaged or contains incorrect items, please contact our customer support team as soon as reasonably possible.

Include your order number, a description of the issue, and photographs where available.

We will review your request and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.

11. Returns and Exchanges

KINGVIOR accepts eligible return, exchange, and refund requests within 14 days after delivery.

For information about return conditions, refunds, and exchanges, please review our Return & Refund Policy.

This policy does not limit any additional statutory consumer rights.

12. Contact Information

For questions about shipping, delivery, tracking, or your order, please contact our customer support team using the official contact details published on our website.

Store: KINGVIOR
Operating Company: FPF Business Limited
Country of Registration: United Kingdom
Website: https://shop.kingvior.com